courier-magazine-issue-17-workshop-chatbots

Retail Workshop

Will chatbots take over customer service?

The benefits and limitations of chatbots are a major talking point in retail. Retailers have been using rudimentary artificial intelligence software to replicate the kind of human interactions that people are used to having over the phone to a call centre. Facebook in particular has been shouting about how chatbots are a game-changer for customer service, and is already integrating …

Courier-magazine-Plum-chatbot

Tech

Making sense of chatbots

‘Chatbots’ have popped up all over the internet this year. Applications have varied from customer service to a chatbot lawyer that offers to resolve parking disputes. Victor Trokoudes, co-founder of Plum, spoke to Courier about his savings platform that deploys its particular mascot, the Plumbot.   How did Plum get started? Alex [Plum’s co-founder] was downloading his bank statements and …